Privacy Policy



1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following section, we inform you about the processing of your personal data when you use our website. Personal data means any data that allows you to be personally identified.
1.2 The data controller of this website according to the General Data Protection Regulation (GDPR) is Isabela Marbella . The person responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other sensitive content (e.g., orders or requests to the data controller). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser bar.

2. DATA COLLECTION WHEN YOU VISIT OUR WEBSITE

For purely informational purposes, i.e., if you do not register or otherwise transmit information to us, we only collect the data that your browser sends to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary to display the website to you:

  • Our website visited

  • Date and time of access

  • Amount of data sent in bytes

  • Source/reference from which you came to the page

  • Browser used

  • Operating system used

  • IP address used (possibly anonymized)

Processing is carried out in accordance with Art. 6(1)(f) AVG on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used for any other purposes. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3. COOKIES

To make your visit to our website more attractive and enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted when you close your browser (session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit.

Cookies can collect and process user information such as browser data, location, or IP address. Persistent cookies are automatically deleted after a predetermined duration. They also simplify processes such as remembering items in your shopping cart.

The use of cookies is based on Art. 6(1)(b) or 6(1)(f) AVG. We may also work with advertising partners (third-party cookies). You can configure your browser to accept or reject cookies. See your browser's help for more information:

4. CONTACT

If you contact us (e.g., via a contact form or by email), personal data will be collected. This data is stored and used exclusively to respond to your inquiry in accordance with Art. 6(1)(f) AVG. If the contact is for the conclusion of a contract, the legal basis is Art. 6(1)(b) AVG. The data will be deleted after your request has been processed and if there are no statutory retention obligations.

5. DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR THE PERFORMANCE OF CONTRACTS

In accordance with Art. 6(1)(b) AVG, the personal data provided when opening an account or placing an order are processed for the fulfillment of the contract. You can delete your account from Isabela Marbella at any time. Data will be retained as long as there are legal obligations to retain data for tax or commercial purposes.

6. USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Subscription to the electronic newsletter
If you subscribe to our newsletter, we will send you regular information about our offers. We use the double opt-in procedure. The legal basis for processing your data is Art. 6(1)(a) of the General Data Protection Act. You can unsubscribe at any time.
6.2 Shipping to existing customers
If you have already purchased from Isabela Marbella , we may send you information about similar products in accordance with Art. 6(1)(f) AVG. You may object to this use at any time.

7. DATA PROCESSING FOR ORDER PROCESSING

We transfer personal data to shipping companies or financial institutions if this is necessary to fulfill the contract in accordance with Art. 6(1)(b) AVG. We will inform you if payment service providers are used.

8. CONTACT FOR EVALUATION REMINDER

We may use your email address to send you a one-time order evaluation request if you have given us your explicit consent pursuant to Art. 6(1)(a) AVG. You can revoke your consent at any time.

9. USE OF SOCIAL NETWORKS: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution
Facebook plugins are integrated via HTML, without a direct connection to Facebook servers when the page loads. Clicking on them only connects you to Facebook. More information: https://www.facebook.com/policy.php

9.2 Google+ Plugins with Shariff Solution
Google+ plugins are also securely integrated. Google LLC is certified under the EU-US Privacy Shield. More information: https://www.google.com/intl/nl/policies/privacy/

9.3 Instagram Plugins with Shariff Solution
Instagram also integrates with the Shariff solution. Instagram LLC is certified under the EU-US Privacy Shield. Learn more: https://help.instagram.com/155833707900388/

10. ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("DoubleClick"). DoubleClick uses cookies to display user-relevant ads, improve campaign performance reports, or prevent a user from seeing the same ads repeatedly. Google uses a cookie ID to recognize which ads are displayed in which browser and can thus prevent repeated displays. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f AVG.

In addition, DoubleClick may use cookie IDs to record so-called conversions related to ad requests, for example, when a user views a DoubleClick ad and later visits the advertiser's website with the same browser and purchases something there. According to Google, DoubleClick cookies do not contain personal information.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data collected by Google through this tool and therefore inform you to the best of our knowledge: Through the integration of DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or logged in, the provider may track and store your IP address.

You can participate in this tracking process by disabling conversion tracking cookies and setting your browser to block cookies from www.googleadservices.com or https://www.google.de/settings/ads . This setting is deleted when you delete the cookies. Alternatively, you can obtain more information about setting cookies and adjusting your settings from the Digital Advertising Alliance at www.aboutads.info . Finally, you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies in certain cases or generally. If you do not accept cookies, the functionality of our website may be limited.

Google LLC, based in the US, is certified under the EU-US Privacy Shield, which guarantees compliance with the level of data protection applicable in the EU.

You can find more information and the privacy statement about advertising and Google here: https://www.google.com/policies/technologies/ads/

10.2 Using Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to highlight our attractive offers using advertising tools (so-called Google AdWords) on external websites. Based on the data from advertising campaigns, we can determine the success of individual advertising campaigns. In this way, we want to show you ads that are of interest to you, make our website more interesting for you, and achieve a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on a Google AdWords ad. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not intended for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookie tracking is therefore not possible across AdWords customers' websites. The information collected through the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will be informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they will not receive any information that personally identifies users. If you do not wish to participate in tracking, you can prevent this use by disabling the Google conversion tracking cookie in your internet browser's user settings. This way, you will not be included in conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6 para. 1 lit. f AVG.

Google LLC, based in the US, is certified under the EU-US Privacy Shield, which guarantees compliance with the level of data protection applicable in the EU.

You can find more information about Google's privacy practices here: https://www.google.nl/policies/privacy/

You can permanently disable advertising preference cookies by preventing them through the corresponding settings in your browser software or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=nl

Please note that some features of this website may not be usable or may be limited if you have disabled the use of cookies.

11. WEB ANALYSIS SERVICES

Google (Universal) Analytics
This Elisa Madrid website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses "cookies," text files stored on your computer and used to analyze your use of the website. The information generated by the cookie about your use of this website (including your shortened IP address) is usually transmitted to a Google server in the USA and stored there.

This Elisa Madrid website exclusively uses Google Analytics with the "_anonymizeIp()" extension, which guarantees IP address anonymization through truncation and excludes direct personal identification. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. In these exceptional cases, this processing is carried out on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

Google will use this information on behalf of Elisa Madrid to track your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

You can prevent the storage of cookies by adjusting your browser settings; however, this may prevent you from fully utilizing the full functionality of this website. You can also prevent the data generated by the cookie about your use of the website from being transmitted to Google and the processing of this data by Google by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=nl .

You can also click the following link to set an opt-out cookie that will prevent Google Analytics from recording your data on this Elisa Madrid website in the future: Opting out of Google Analytics

Google LLC is certified under the EU-US Privacy Shield.

12. RETARGETING/REMARKETING/RECOMMENDED ADVERTISING

Google AdWords Remarketing

Our website uses the Google AdWords Remarketing function, which allows us to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie on your device's browser, which enables the automatic display of interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f AVG.

No additional data processing takes place unless you have given Google permission to link your internet and app browsing history with your Google Account and to use your Google Account information to personalize the ads you see on the web. If you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google temporarily links your personal information with Google Analytics data to form target groups.

You can permanently disable the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/onweb/

You can also learn more and adjust settings regarding the installation of cookies and personalized advertising on the Digital Advertising Alliance portal at www.aboutads.info .
Google LLC is certified under the EU-US Privacy Shield.

More information and privacy provisions relating to advertising and Google can be found here: https://www.google.com/policies/technologies/ads/

13. RIGHTS OF THE INTERESTED PARTY

Current data protection legislation grants you broad rights as a data subject (rights to information and intervention) vis-à-vis the data controller, which we inform you of below:

  • Right of access pursuant to Article 15 GDPR: You have the right, in particular, to obtain information about your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the envisaged retention period or the criteria for determining that period, the existence of the right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if they have not been collected by us, the existence of automated decision-making, including profiling and, where applicable, meaningful information about the logic involved and the scope and envisaged effects of such processing concerning you, as well as your right to be informed of the appropriate safeguards pursuant to Article 46 GDPR when your data are transferred to third countries;

  • Right to rectification under Article 16 of the GDPR: You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you and/or the completion of incomplete data held by us;

  • Right to erasure pursuant to Article 17 of the GDPR: You have the right to request the erasure of your personal data if the requirements of Article 17(1) of the GDPR are met. However, this right does not apply, in particular, if processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.

  • Right to restriction of processing pursuant to Article 18 GDPR: You have the right to request restriction of processing of your personal data while the accuracy of your contested data is being verified, if you object to erasure of your data due to unlawful processing and instead request restriction of processing of your data, if you need your data for the establishment, exercise or defense of legal claims, after we no longer need these data once the purpose has been achieved, or if you have objected on grounds relating to your particular situation, while it has not been verified whether our legitimate grounds prevail;

  • Right to information pursuant to Article 19 of the GDPR: If you have asserted your right to rectification, erasure, or restriction of processing against the data controller, the controller is obliged to communicate such rectification, erasure, or restriction of processing to all recipients to whom your personal data have been disclosed, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients.

  • Right to data portability pursuant to Article 20 of the GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller, where technically feasible;

  • Right to revoke consent granted under Article 7 (3) GDPR: You have the right to revoke consent once granted for data processing at any time with effect for the future. In the event of revocation, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. Revocation of consent will not affect the lawfulness of processing based on consent prior to its revocation;

  • Right to lodge a complaint with a supervisory authority under Article 77 of the GDPR: If you consider that the processing of personal data concerning you infringes the GDPR, you have the right—without prejudice to any other administrative or judicial remedy—to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place of the alleged infringement.

14. DURATION OF STORAGE OF PERSONAL DATA

The storage duration of personal data is determined by the relevant legal basis, the purpose of the processing and, where applicable, also by applicable legal retention periods (e.g., retention periods under commercial and tax law).

Where personal data are processed on the basis of explicit consent pursuant to Article 6(1)(a) of the GDPR, such data will be retained until the data subject withdraws his or her consent.

If there are statutory retention periods for data processed within the framework of legal or similar obligations based on Article 6 (1) (b) of the GDPR, these data will be routinely deleted after expiration of the retention periods, provided that they are no longer necessary for the fulfillment of the contract or the initiation of a contract and/or there is no legitimate interest on our part in their further storage.

Where personal data are processed on the basis of Article 6(1)(f) of the GDPR, such data will be retained until the data subject exercises his or her right to object pursuant to Article 21(1) of the GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims.

Where personal data are processed for direct marketing purposes on the basis of Article 6(1)(f) of the GDPR, such data will be retained until the data subject exercises his or her right to object pursuant to Article 21(2) of the GDPR.

Unless otherwise stated elsewhere in this statement regarding specific processing situations, stored personal data will be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.

If you have any questions or comments about our privacy policy, please feel free to contact us: soporte@isabela-marbella.es